Receive a refund for any reason if you return a product within 15 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.
Please note: Refunds processed against “Non satisfaction” returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery.
A Peppy Tune return policy is significantly better than almost any other Marketplace, or eCommerce site, which typically allow only a “10-day exchange” vs A Peppy Tune “15-day return”.
For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.
Wear and tear on the product like small scratches and dents
Damage to the original manufacturing box or accessories
Missing box items like an owner’s manual or software/ driver CD’s, etc.
Damage or dents incurred during the return shipping process
Tampered / Missing barcode from the product
Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.
Return Policy Exceptions
Products received with physical damage must be reported to A PEPPY TUNE within 5 days of the delivery date.
Products received with missing accessories should be reported within 5 days of the delivery date. Claims made post this period will not be honoured.
Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on justhelp@apeppytune with video evidence. Product malfunction for open-box products is covered by A PEPPY TUNE , and they enjoy a 2-year Standard A PEPPY TUNE warranty as all other products.( open Box B stock products are covered by a 1 year warranty)
We do not accept returns for the following items:
All wind instruments such as Harmonicas, Flutes, Saxophones, etc; all Microphones and all Headphones/ Earphones such as In-ear monitors, True Wireless Earphones, and Headphones – due to hygiene /Covid-19 risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect) .
Opened software products.
All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence A PEPPY TUNE cannot accept the return unless there is a case of product malfunction.
Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned, and hence A PEPPY TUNE cannot accept the return.
Gift Cards and Gift Vouchers
Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.
Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect all electronic gear.
Products that show willful damage will not be accepted as returns.
Note* – In case A PEPPY TUNE is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility near Mumbai.
For non-satisfaction returns (other than defective/damaged or wrong product), you can choose to return the product yourself or via our pick-up service for a nominal fee of 7% (Minimum Rs.500) or a maximum of Rs.2000 of the product value. This amount will be deducted from your final refund amount.
All returns must be authorized and the return shipment must be mailed within 8 to 10 business days of receiving the original shipment.
The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 3 to 5 business days of the receipt of the returned shipment.
Send your return’s to:
A PEPPY TUNE
City Squire C2506, Ace City Sector -1
Noida Exnt. UP
Pin : 201306
Please note, orders once placed for software and plugins cannot be cancelled or returned. If the shipment has not left our facility, you will receive a full refund within 3 to 5 business days. If your order has already left our facility, you will receive a full refund, less the onward shipping fee to your destination, within 3 to 5 business days of the shipment being returned to us.